Shipping

Frequently Asked Questions

When will my order ship?

Shipping Guarantee: Verified orders for in stock items received by 4pm Eastern Time Monday-Friday ship same day. If we fall short of our delivery guarantee, please contact Customer Service at 888-731-5396 and we will be happy to refund your shipping charges.

  • Next Day Service to Lower 48 US States: Delivered next business day after clearing verification, guaranteed.
  • 2 Day Service to Lower 48 US States: Delivered within 2 business days after clearing verification, guaranteed.
  • 3 Day Service to Lower 48 US States: Delivered within 3 business days after clearing verification, guaranteed.
  • Standard ground to Lower 48 US States: Delivered within 7 business days after clearing verification, guaranteed.

 

Note that your selected class of service must be available with UPS. The day your order is placed does not count as the first business day. Freight and USPS orders are not included in the Shipping Guarantee. This offer excludes APO, FPO, and PO Boxes which must ship USPS.

Our ground shipping is sent via UPS or USPS. Oversized items must ship via truck.

Please allow extra time for shipments to Alaska and Hawaii.
For oversized items shipped via freight, or for deliveries outside of the contiguous US - call for delivery times.
For instrument rentals, see the About the Instrument Rental Plan section above.